Using the vendor marketplace

The LLDesk vendor marketplace is how owners hire QEWIs, master plumbers, energy auditors, parapet inspectors, and other licensed NYC professionals — directly from inside a compliance item. This article covers the owner-side flow.

When does the marketplace appear?

When you click into a compliance item that requires a licensed professional, you'll see a Dispatch vendor action. This routes you to the marketplace pre-filtered to:

• The license type the work requires (LMP for LL152, QEWI for FISP, etc.).
• Your borough, since most NYC vendors specialize geographically.
• Any building-class filters that matter (e.g., prewar masonry vs. glass curtain wall for FISP).

You can broaden any of these filters if you want to see more options.

Vendor profiles

Each vendor profile shows:

• License verification. We check the public NYC DOB licensee database; the badge means we confirmed the license type and active status.
• Insurance status. Active GL and (where applicable) professional liability.
• Public DOB filing history. Aggregated; gives you a rough sense of activity volume.
• Owner ratings. Stars + short text from previous LLDesk owners who hired them. We don't ghost-write these.
• Specialties. Self-reported but we sanity-check against filing history.
• Typical response time. Median hours to first response on LLDesk-originated leads.

If a vendor is missing license verification, you'll see a yellow badge and a note. We don't hide it — we surface it.

Sending a job request

Click Request quote on a vendor profile. You'll be asked to confirm:

• The compliance item this is for (auto-filled).
• Any specific building access requirements.
• Your timeline preference (ASAP, by deadline, flexible).
• Whether you want to share the building's compliance dashboard with the vendor (recommended; lets them see the full context).

The vendor receives the request, can ask clarifying questions in-thread, and submits a quote. You can request quotes from multiple vendors simultaneously.

Reviewing quotes

Quotes show up in your Vendors → Quotes queue. Each one includes price, scope, timeline, and any conditions. You can compare side-by-side and accept one with a click. Accepting auto-rejects the others (with a polite system-generated message).

Tracking work

Once you accept a quote, the work is tracked as a job linked to the original compliance item. Status moves through:

1. Scheduled — work is on the calendar.
2. In progress — work has begun.
3. Complete (pending review) — vendor has marked the work done; you have a review window.
4. Closed — work is complete and the compliance item updates accordingly.

Every status change is logged in the audit trail with timestamps.

Bringing your own vendor

The marketplace is optional. If you have an existing relationship with a QEWI or master plumber, you can dispatch them as an "external vendor" — you still get the audit trail, but the payment and contract are between you and them, off-platform.

Disputes

If something goes wrong, email vendor-support@lldesk.ai. For marketplace transactions, we can mediate disputes and (in extreme cases) issue refunds out of escrowed funds. For off-platform work, we can document the timeline but the resolution is between you and the vendor.