Terms

Terms of Service

Last updated: May 12, 2026

1. Acceptance of these terms

These Terms of Service (the “Terms”) form a binding agreement between LLDesk (“LLDesk,” “we,” “us”) and the entity or individual who accesses or uses our website, application, or related services (the “Service”). By creating an account, clicking “I agree,” or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

2. Definitions

“Customer” means the organization that has an account on LLDesk. “Authorized User” means an individual whom the Customer permits to access the Service on its behalf. “Customer Content” means any data, text, files, photographs, or other materials that a Customer or Authorized User uploads to or generates within the Service. “KOW” means KOW Building Consultants, the compliance services partner whose staff have read access to your workspace data through the KOW Partner Portal. “Subscription” means a paid plan for access to the Service.

3. Eligibility and authority

You must be at least eighteen (18) years old to use the Service. By accepting these Terms on behalf of an organization, you represent and warrant that you have the legal authority to bind that organization. Each Authorized User must accept these Terms before accessing the Service. The Service is intended for business use within the United States and is not directed to residents of any jurisdiction in which the Service would be unlawful.

4. Accounts and security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at hello@lldesk.ai of any unauthorized access. We are not liable for losses caused by unauthorized use of your credentials when such use results from your failure to keep them secure. We may require multi-factor authentication or other security measures, and may suspend access to protect the Service or other users.

5. Subscriptions, billing, and renewals

Some features of the Service require a paid Subscription. Subscription pricing, included features, and any usage limits are described on our pricing page or in your order form. Payment is processed by Stripe; by subscribing you also agree to Stripe’s applicable terms.

• Auto-renewal. Subscriptions automatically renew at the end of each billing period (typically monthly or annual) at the then-current rate, unless the Customer cancels through the in-product billing portal before the renewal date.
• Upgrades and downgrades. Upgrading mid-cycle prorates the difference and bills it immediately. Downgrades take effect at the start of the next billing period.
• Refunds. Subscription fees are non-refundable. We do not provide refunds or credits for partial periods, unused features, or downgrades. We may make exceptions at our sole discretion.
• Late or failed payments. If a payment fails, we may suspend or terminate access until the balance is paid. Past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law.
• Taxes. Stated prices do not include taxes. Customer is responsible for any sales, use, value-added, or similar taxes, except taxes on LLDesk’s net income.

6. Acceptable use

You agree not to, and not to permit any Authorized User or third party to:

• access or use the Service in violation of any applicable law or regulation, or in a way that infringes the rights of others;
• scrape, crawl, harvest, or otherwise extract data from the Service in bulk by automated means, except through interfaces we expressly provide;
• resell, sublicense, redistribute, or otherwise commercially exploit the public NYC datasets that LLDesk mirrors, except as permitted by the source;
• reverse engineer, decompile, or otherwise attempt to derive the source code of the Service, except where applicable law prohibits this restriction;
• interfere with or disrupt the integrity, security, or performance of the Service or its underlying infrastructure;
• use the Service to transmit malware, phishing content, spam, harassment, or unlawful material;
• misrepresent your identity or affiliation, including in vendor profiles or inquiries;
• attempt to access another organization’s data without authorization, including by manipulating identifiers in URLs or API requests.

We may suspend or terminate accounts that violate this section without notice when necessary to protect the Service or other users.

7. Customer Content

Customer retains all right, title, and interest in and to Customer Content. Customer grants LLDesk a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Content solely as necessary to provide and improve the Service, deliver notifications, generate compliance recommendations, and meet our legal obligations. This license terminates when Customer Content is deleted, except for backups retained for a reasonable period and any aggregated, de-identified data we have derived.

Customer represents and warrants that it has all rights necessary to upload Customer Content to the Service and that doing so does not violate any law, contract, or third-party right. Customer is solely responsible for the accuracy of Customer Content.

8. NYC public data and informational nature of the Service

The Service mirrors information from NYC Open Data and other public sources, including PLUTO, HPD violations, DOB violations, OATH/ECB hearings, and benchmarking and energy audit filings under Local Laws 84 and 87. This data is provided as-is, may be incomplete, may be out of date, and may contain errors originating from the source. LLDesk does not guarantee the accuracy, completeness, or timeliness of any public data displayed in the Service.

Penalty estimates, deadline calculations, applicability rulings, fee projections, and other compliance outputs generated by the Service are informational only. They are not legal advice, engineering advice, accounting advice, or a substitute for review by a licensed professional or by the relevant New York City agency. Customer is responsible for independently verifying any compliance status, deadline, or obligation with the appropriate agency (DOB, HPD, DEP, DCWP, FDNY, OATH, the Department of Finance, and any other applicable body) and with qualified counsel and engineers before taking or refraining from any action. LLDesk is not responsible for fines, penalties, missed deadlines, or other losses arising from reliance on the Service.

9. KOW Building Consultants (compliance partner)

LLDesk is developed in partnership with KOW Building Consultants (“KOW”), our exclusive compliance services partner. The Service includes a request workflow through which Customers can submit support requests to KOW for the local-law services KOW offers (as published in the in-app services catalog).

KOW staff have read access to the building, organization, compliance, document, and violation records stored in your workspace so KOW can monitor portfolio-wide compliance posture and respond to support requests. Every cross-organization access is recorded in an internal audit log. KOW cannot edit your workspace data directly; all changes flow through your authorized users or through support-request replies that you accept.

Any engagement that results from a support request — including scope, fees, performance, and warranties — is a separate contractual relationship between the Customer and KOW. LLDesk is not a party to that relationship and disclaims responsibility for its outcome, including the quality, legality, safety, or timeliness of any work KOW performs.

10. Intellectual property

The Service, including all software, designs, text, graphics, logos, and trademarks (other than Customer Content and third-party content), is owned by LLDesk or its licensors and is protected by intellectual-property law. We grant Customer and its Authorized Users a limited, non-exclusive, non-transferable, revocable license to access and use the Service during the term in accordance with these Terms. No other rights are granted by implication or otherwise.

Feedback you provide about the Service is non-confidential and may be used by LLDesk for any purpose without obligation to you.

11. Confidentiality

Each party may receive non-public information of the other (“Confidential Information”), including business plans, pricing, and unpublished features. The receiving party will use Confidential Information only to exercise rights and perform obligations under these Terms, will protect it with the same care as its own confidential information (and no less than a reasonable standard of care), and will not disclose it to third parties except to employees, contractors, and service providers bound by confidentiality obligations. Confidential Information does not include information that is publicly available, independently developed, or rightfully obtained from another source.

12. Warranties and disclaimers

Each party represents that it has the authority to enter into these Terms. Except for this representation, the Service is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or quiet enjoyment. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any defect will be corrected. Some jurisdictions do not allow the disclaimer of certain warranties; in those jurisdictions our warranties are limited to the minimum extent required by law.

13. Limitation of liability

To the maximum extent permitted by law, LLDesk and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunity, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.

Our total cumulative liability arising out of or relating to these Terms or the Service will not exceed the amount of subscription fees actually paid by the Customer to LLDesk during the twelve (12) months immediately preceding the event giving rise to the claim, or one hundred U.S. dollars (US$100), whichever is greater. The limitations in this section apply to any theory of liability, whether based in contract, tort (including negligence), strict liability, or otherwise. Some jurisdictions do not allow these limitations; in those jurisdictions our liability is limited to the minimum extent required by law.

14. Indemnification

By Customer. Customer will defend, indemnify, and hold harmless LLDesk and its affiliates, officers, employees, and agents from any third-party claim, loss, damage, liability, or expense (including reasonable attorneys’ fees) arising out of or relating to (a) Customer Content, (b) Customer’s or any Authorized User’s breach of these Terms or violation of law, (c) Customer’s use of public NYC data through the Service in a manner not permitted by the source, or (d) any dispute between Customer and a Vendor.

By LLDesk. LLDesk will defend, indemnify, and hold harmless Customer from any third-party claim alleging that the Service, when used in accordance with these Terms, infringes a U.S. patent, copyright, or trademark. LLDesk has no obligation under this paragraph to the extent the claim arises from Customer Content, modifications not made by LLDesk, combinations with non-LLDesk products, or use of the Service in violation of these Terms.

The indemnifying party’s obligations are conditioned on (i) prompt written notice of the claim, (ii) sole control of defense and settlement (with no settlement that imposes obligations on the indemnified party without consent), and (iii) reasonable cooperation by the indemnified party.

15. Term and termination

These Terms remain in effect while you have an account or are using the Service. Customer may terminate at any time through the in-product cancellation flow; cancellation takes effect at the end of the current billing period and Customer remains responsible for fees accrued through that date.

LLDesk may suspend or terminate access for cause if Customer materially breaches these Terms (including non-payment) and fails to cure within ten (10) days after notice, if required by law, or to protect the Service or other users.

Upon termination, Customer’s right to access the Service ends. For thirty (30) days following termination, Customer may request an export of Customer Content using the export tool at /settings/export or by contacting hello@lldesk.ai. After that period, we may delete Customer Content from active systems, subject to retention obligations described in our Privacy Policy. Sections of these Terms that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

16. Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. Dispute resolution — binding arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH LLDESK THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE WAY YOU CAN SEEK RELIEF.

Informal resolution. Before filing a claim, the parties will attempt in good faith to resolve any dispute by sending a written notice describing the dispute to the other party (LLDesk at hello@lldesk.ai) and engaging in informal discussions for at least thirty (30) days.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved through final and binding arbitration administered by JAMS in accordance with its Streamlined or Comprehensive Arbitration Rules (as appropriate) by a single arbitrator. The seat of arbitration is New York County, New York. The language of the arbitration is English. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. Disputes will be resolved on an individual basis only. Customer and LLDesk waive any right to participate in a class action, collective action, consolidated arbitration, or representative action. The arbitrator may not consolidate more than one party’s claims and may not preside over any form of representative or class proceeding.

Exceptions. Either party may bring an individual action in small-claims court for disputes within that court’s jurisdiction, and either party may seek injunctive or equitable relief in court for misuse of intellectual property or confidential information. If the class-action waiver is held unenforceable as to a particular claim, that claim may proceed in court, but all other claims remain in arbitration.

Opt out. You may opt out of this arbitration agreement by emailing hello@lldesk.ai with the subject line “Arbitration Opt-Out” within thirty (30) days of first accepting these Terms. Opting out does not affect any other provision.

18. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. If we make material changes, we will provide reasonable notice (for example, by posting in the Service or by emailing the Customer’s billing contact) before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance.

19. Miscellaneous

• Entire agreement. These Terms and any order forms or product-specific terms agreed in writing constitute the entire agreement between the parties regarding the Service and supersede prior or contemporaneous agreements on the same subject.
• Assignment. Customer may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Severability. If any provision is held unenforceable, the remaining provisions will remain in effect.
• Waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
• Force majeure. Neither party is liable for failures or delays caused by events beyond its reasonable control, including acts of God, war, terrorism, pandemics, labor disputes, internet outages, or governmental actions.
• Notices. We may give notice through the Service or to the email address on file. You may give notice to hello@lldesk.ai.
• Independent contractors. The parties are independent contractors. No agency, partnership, joint venture, or employment relationship is created by these Terms.

20. Contact

Questions about these Terms? Email hello@lldesk.ai or visit our contact page.